How to Cash Out Your Big Win

When it comes to withdrawing your winnings at Platinum Play, there are several ways to choose how you would like to receive your money. When you are ready to make a withdrawal, all you have to do is follow the instructions in the Bank section of the software to choose how you want to be paid. We will always try to use your preferred option, but we reserve the right pay you in the most practical way possible. Fortunately for our Canadian players, you have several choices for making withdrawals.

How to Make a Casino Withdrawal

After each session at the casino, your money will stay in your account for your next session. You only have to make a withdrawal when you want to get your money. Here’s how to get paid:

  • In the Platinum Play software, click on “Bank” and then “Withdrawal
  • Choose how you would like to receive your payment
  • The withdrawal request will enter a pending period of at least 24 hours. During that time, you can reverse the withdrawal if you want to
  • The transaction will be processed on the date it is released from the pending period

Since security is a top priority for us, we may ask you to provide some information to verify the withdrawal, such as:

  • A copy of your credit card if you made deposits using it
  • A copy of a utility bill
  • A copy of your driver’s license

What You Need to Know

There are a few things to be aware of when making a withdrawal:

  • You may incur a cancellation cost for some withdrawal methods, so make sure you carefully read the terms and conditions when choosing a withdrawal method
  • A portion of the withdrawal either less than or equal to your original deposit will be paid through the payment option you used to make that deposit and you can withdraw any other money however you prefer
  • Certain web wallets impose an eight-day waiting period on withdrawals which means we cannot process a withdrawal within eight days of your last deposit when you use these web wallets.

If at anytime you experience a problem while making a withdrawal please contact our 24/7 support team who will gladly assist.